B.O.S.S. (Business Operations Support Services) offers dedicated personnel who specialize in consultancy, auditing, and professional services to include lean, six sigma, and other process based approach schemes to their clientele. This enables us to consistently drive business improvement, lower waste, reduce costs and increase profit. We provide high customer satisfaction by rendering excellent service, quality reporting, and furnishing a business relationship with our clients. We will maintain a friendly creative work environment that respects diversity, ideas, and hard work. This business model is based on ISO and AS9100. B.O.S.S. has the skills, expertise, and tools to ensure that businesses are able to deploy, certify, or maintain an ISO and/or AS9100 certification scheme. At B.O.S.S. we will Audit with Understanding, Dedication, Integrity, and Trust. Each certification is governed by a certification body that demands that each scheme is renewed every three years and that each scheme has surveillance visits semi-annually or annually.
The Owner is a proud U.S. Air Force Veteran with a diverse background. After serving his country for 15 years he earned his Bachelor’s degree in Professional Aeronautics from Embry Riddle and his EMBA from Arizona State University. He has been trained as a Green Belt and Lean Six Sigma Black Belt by Villanova University. He has also written Aerospace publications as a technical writer , and he worked for almost four years in the Federal Government as contract quality representative and worked for over a year as an ISO 9001:2008 and AS9100 Lead Auditor. Lastly, he is a full member of ASQ, a member of Exemplar Global (formerly RABQSA), and a participating member of TAG 176 and ZQ-1 (participating member in development of new ISO 9001:2015 standard).
The business model will focus on 4 support pillars; Auditing, Instruction, Consultancy, and Support. B.O.S.S. will offer ISO and AS9100 system deployment, certification, and management. Instructor and coaching services will be offered to help companies get certified internal ISO auditors and/or learn more about risk assessment and management. Consultancy services will be offered to prospective clients hoping to become certified. Our Support pillar will focus on web services, eQMS, and other media that will help a business become more proficient maintaining a business management system. To move beyond a one person model, the business will expand its services to include lean, six sigma, and other business improvement tools. The business will offer clients guidance in government contract quality and obtaining and managing government contracts. Aerospace customers must have AS9100 certification in order to make, repair, or deliver to aerospace customers. The business will focus primarily on delivering auditing services to these companies; while the ISO side of the business will focus primarily on setting up ISO systems and offering consulting services. We will expand our services to also offer clients the ability to prepare, conduct, and store audits and other services via tablets, IPADs, or other mobile devices.