At B.O.S.S. we will teach our students to Audit with Understanding, Dedication, Integrity, and Trust.
- Understanding – an auditor has to be empathetic of the processes, time, and dedication an organization has endured when they implement, maintain, or improve their quality system. Do not be combative, be respectful, and research and inform yourself about the organization.
- Dedication – an auditor has to dedicate themselves to focusing on adding value to the organization and ensuring customers receive their product free of defects. This may include furthering education and joining quality groups. Your customer is the only “BOSS” that has the ability to fire everyone from the CEO down, simply by taking their business elsewhere. By the time you figure out they have moved on, it may be too late.
- Integrity – an auditor must audit fairly but most hold themselves and organizations accountable. Ultimately both the auditor and the organization want the best for the customer and whether minors, majors, observations, or opportunities for improvement are identified they should be mitigated as efficiently and effectively as possible.
- Trust – an auditor must understand that they are a visitor in the organization they are auditing. A professional relationship built on trust is important in auditing. The organization is trusting their proprietary information in your hands. They are trusting you with their processes and with their people. Lastly, they trust that you will be understand their business, dedicate yourself to your craft, and maintain integrity throughout the process.